(b) A suspension or termination will not affect the Subscriber's obligation to pay any amounts owed to Comwave either during or after the suspension or termination. If a change in your local service is requested from your local phone or cable company, it is your responsibility to advise us of the changes as this could affect the Services you obtain from us. The Privacy Officer will respond to all such inquiries or complaints within 14 business days of receipt thereof. it's the 3 year contract (which by the way he was never told about over the phone and found out later in fine print) well we've paid the activation fee but have not had anything set up yet. Should Comwave at any time consider a prepaid credit deposit to be insufficient, a further credit deposit may be required before it provides, continues, or reinstates the Services to the Subscriber. By way of example, ECF for a Home Phone billed at $0 would be $15 times the number of months remaining. (e) Home Phone Pre-paid may only be returned for refund within 30 days from the date of purchase and must have less than 15 minutes of usage. (a) Without incurring any liability whatsoever, Comwave may suspend or terminate any or all of the Services for any reason whatsoever, including, without limitation, where the Subscriber:(i) fails to pay an account that is past due, or Subscriber provides payment by cheque or credit card which is not honoured by Subscriber's bank and any security deposits are insufficient to satisfy outstanding balances(ii) fails to provide interim payments when requested by Comwave;(iii) fails to provide or maintain a reasonable deposit or alternate security when requested to do so by Comwave;(iv) fails to meet Comwave's credit requirements, or becomes bankrupt or otherwise insolvent;(v) fails to comply with the terms of a deferred payment or credit agreement with Comwave;(vi) violates any provision of these Terms;(vii) uses or permits others to use the Services for a purpose or in a manner that is contrary to law; or for the purpose of making harassing, threatening, abusive, annoying or offensive calls;(viii) charges or allows others to charge any other person for the use of the Services without Comwave's prior written agreement;(ix) harasses, threatens or otherwise acts unreasonably towards Comwave, its employees or agents, in relation to the Services;(x) alters or otherwise interferes with Comwave's facilities or equipment, or fails to replace or modify equipment or facilities which may harm, damage, interfere or pose a danger to others, the Services, or Comwave's equipment, facilities or network; or(xi) fails to provide payment for other accounts with Comwave, including amounts owed by the Subscriber as a guarantor for the account of another;(xii) uses or permits others to use the Services for resell;(xiii) abuses the network with excessive usage as may be determined by Comwave. (c) post or transmit any information or software which contains a virus, "cancelbot", "trojan horse", "worm" or other harmful or disruptive component; The Customer agrees to comply, and to ensure that, the End Users comply with the following policies and procedures associated with the use of the Services (the Customer and/or End Users are sometimes hereinafter referred to as you).

You should ensure your location information, when registered with Comwave, is kept current at all times. Depending upon the nature of the alleged inaccuracy, amendment involves the correction, deletion or addition of information. Monthly charges will apply for each device. Comwave will charge the Subscriber's credit card or bank account for charges for the Unlimited Program or any other package in advance commencing on the date of activation of the Services (pro rata for the remaining days in such month) and thereafter, an amount equal to 1 month payment for all packages purchased by the Subscriber will be taken from the Subscriber's credit card during the period from the first day of the month of service until the last day of the month of service, on a monthly basis or as stipulated by Comwave. Should an individual object to these ongoing uses or disclosures, consent may be withdrawn upon providing notice to Comwave in writing. Comwave Home Phone has an economic inducement of $170; Internet $150, and Long Distance $25. Equipment without an RA will not be processed by Comwave. In the administration of that employees benefits; In providing references to prospective employers, upon receiving the consent of the employee; and. The Comwave Subscriber service department is here to assist you and managers are on duty for escalations if you feel that your concerns have not been handled to your satisfaction. In other instances, information may be publicly available. I called Comwave on Wednesday, October 6, 2021 to provide an update on the shipped equipment and the tracking #. Comwave reserves the unilateral right to issue partial refunds when equipment is missing items such as cables, power supplies, manuals, packaging etc. "Subscriber", "Customer" and "You" are used interchangeably herein. You should inform any household residents, guests and other persons who may be present at the physical location where you utilize the Comwave VoIP service of the important differences in and limitations of VoIP 9-1-1 Dialing service as compared with E9-1-1 Dialing service, as set out above. Quebec residents shall be entitled to interest at the Bank of Canada discount rate for any unused amounts returned. The first 3 months will be free and the last 3 months of the contract will be free. Engaging in one or more of these practices may result in termination or suspension of the offender's account and/or access to Comwave's services in accordance with the Subscriber's agreement with Comwave. You agree throughout the term of your Comwave Services, and provide Comwave with express consent herein to transfer your phone number to;(a) Comwave's preferred carrier partners and vendors as may be required from time-to-time without further consent by you,(b) transfer your phone number to Comwave upon request by you,(c) transfer your phone number from Comwave to an alternate carrier of your choosing upon request by you. No contract; If you have received equipment or software from Comwave for the purpose of providing you Comwave Services, (VoIP, Internet, TV etc.) Some Comwave services like Home Phone, Internet & television require equipment to be shipped (Telephone Adapters, modems, routers, set-top boxes) from Comwave to the Subscriber for use with the service. I am now moving and they are forcing me to pay a $600 cancellation fee. Users are prohibited from violating any system or network security measures including, but not limited to, engaging in unauthorized access or use of Comwaves or a third partys network, data or information. To learn more about traffic management practices see Internet Traffic Management Policies (ITMP).

Credit card charge-backs will incur a $50 administration fee. Comwave shall adjust rates, packages and price plans annually for inflation. #1 crimsondr [OP] Deal Addict Nov 27, 2005 3496 posts 586 upvotes Porting number out of Comwave? You agree not to use our Service for an illegal purpose, violating any law, making annoying or offensive calls, or interfering with other Subscribers' Service. Comwave Internet Traffic Management is designed to ensure that if congestion reaches a certain level the majority of Subscribers continue to have a good Internet experience. ComwaveTV is available on Comwave Internet only. Comwave is responsible for personal information in its possession or custody, including information that has been transferred to a third party for processing. Calls to mobile phones in some overseas destinations are billed at higher rates. Comwave Internet Traffic Management is designed to ensure that if congestion reaches a certain level the majority of Customers continue to have a good Internet experience. The following terms and conditions apply to Comwave Networks Inc. ("Comwave") provision of telephony services (the "Services") and sets out the basic rights, obligations and limitations of Comwave to its Subscribers (the "Subscriber"). Further, if the Privacy Officer deems it advisable, the Privacy Officer may consult with external legal counsel prior to providing a final response with respect to any individual complaint. If you are a local line Subscriber of another phone company, you may switch to Comwave long distance services. If the problem cannot be corrected within thirty-days of the initial report by the Subscriber, the Subscriber may elect to terminate his contract without penalty or liability providing Comwave with written notice of his intent to cancel. Unless specifically advised by the Subscriber prior to the anniversary date, on each activation anniversary, VoIP Pre-Paid is automatically renewed and the Subscriber will be charged once again. Any questions or concerns or complaints the Customer may have regarding such content should be addressed to the content provider. Except where the collection of personal information is reasonably necessary in order to carry out the express wishes of the Customer or employee, Comwave shall specify orally, electronically or in writing the identified purposes to the Customer or employee at or before the time personal information is collected. Reply Reply with quote Sep 17th, 2019 10:30 am #22 Equipment returns will not be accepted after 30 days. . Rates will be determined based on the area code being dialed and not the Country label. In case you are not able to speak during the 9-1-1 call, the operator will dispatch emergency response vehicles to your last registered address. After the promotional period the Subscriber will be billed for services automatically. Comwave Internet Traffic Management continuously monitors our network. Any other third party, upon receiving the consent of the Customer or as required by law. Your information is for the use of Comwave and its subsidiaries. Comwave will maintain procedures for addressing and responding to all inquiries or complaints from its Customers or employees about Comwaves handling of personal information. (d) Transmitting or helping to transmit any file or document containing a "worm", "Trojan horse", or any other type of computer virus or other similar element that is destructive in nature or likely to harm or adversely affect a third party. (c) The Subscriber acknowledges that Comwave Services are provided on a best-efforts basis and lack of service or poor quality is not grounds for contract termination. You may be required to maintain a telephone connection through your local exchange carrier in order to use any alarm monitoring functions for any security system installed in your home or business. Whenever it is necessary for Comwave to retrieve information or documents, or to have others retrieve information or documents, relating to your account (including such things as call recordings and call logs) as a result of a complaint or request that is initiated directly or indirectly by you or on your behalf, Comwave may charge you a fee of $175, which Comwave may choose to waive depending on the information or documents retrieved. We are here to help. Location & Hours Suggest an edit Toronto, ON M3J 2P5 Amenities and More Accepts Debit Cards Recommended Reviews 2.08 Suspension or Termination of Services by Comwave. You assume total responsibility and risk for access to or use of Content and for your use of the Service and the Internet. All returned equipment must be accompanied with a note inside the packaging with the RA number (Return Authorization). Comwave shall not be held liable for any long distance charges incurred by you before the migration is complete. Calls to other destinations will be billed monthly at rates determined by Comwave from time-to-time and available on our website. Customer understands, however, that such Content may be subject to caching at intermediate locations on the Internet when being accessed through the Service. Comwave Internet Traffic Management assigns the highest priority to time-sensitive and priority Internet traffic such as VoIP and gaming, a high priority to applications such as web browsing, e-mail, instant messaging and streaming, and normal priority to other activities. When Internet traffic is light, all applications run at full speed. All cancellations must be verbal with Comwave Customer Service. Comwave High Speed Internet services are delivered over a network which is shared among Comwave Subscribers. To complete the registration, you will need to give us some information about yourself including but not limited to your name, Email address, zip code, postal code, age, and occupation. ECF shall be calculated by multiplying the number of months remaining on the contract by the monthly fees associated with the Services in the contract up to $200 for each Service. (a) The Subscriber owes amounts to Comwave that are past due and any security deposits are insufficient to satisfy outstanding balances;(b) The Subscriber does not provide a security deposit or satisfy alternate security measures when requested by Comwave;(c) Comwave has terminated the Services to the Subscriber in the past; and(d) Comwave does not provide the requested Services to the country(s) desired by the Subscriber. This setup MIGHT work and is not supported by Comwave Technical Support department because of the many variables. It is the Customers responsibility to ensure that their computer system or edge device meets the minimum requirements stated by Comwave as being necessary to use the Service. The Terms contained herein apply to all the Services which the Subscriber may subscribe from Comwave, including, for: (i) fixed fee, bundled minutes and unlimited long distance calling plans for residential, home and small business purposes in those destinations designated by Comwave from time to time from a designated telephone number (collectively, the "Unlimited Programs" or individually an "Unlimited Program"); (ii) pay for use regular long distance calling plans to countries designated by Comwave from time to time other than those countries which the Subscriber has already subscribed for as part of the Unlimited Programs (the "Standard Program "); (iii) Internet Voice Over IP local phone service (Home Phone); (iv) television and media streaming services including. . The item on the bill gives a number no one answers. The Subscriber undertakes to abide by the acceptable terms of use governing Internet access (see Comwave's Acceptable Use Policy). The Subscriber must contact Comwave to notify Comwave of the competitor rate and Comwave shall confirm such, prior to adjusting the Subscriber's rate. Comwave therefore recommends that the Service not be used for the transmission of confidential information. Comwave cannot guarantee privacy. Before you begin to use our services, you will be asked to register to become a member.

FPL attempted to do the port but Comwave will not allow it until I pay a $50 fee for the port. Any applicable cancellation and/or re-installation charges relating to your services will be charged to your account. Unless an Extended Warranty is purchased, all equipment that you receive from Comwave carries a one (1) year manufacturer's warranty. Call Comwave if you are unsure. This information can be updated through the Comwave website under the 9-1-1 section within theBusiness Careportal. If you have a complaint about your telephone, wireless, internet or TV service,you must first try to resolve it directly with your service provider. For one the internet would cut out constantly for days even weeks on end, and they not once offered some kind of reimbursement for. In most cases you will connect a telephone to the back of the Telephone Adapter. Remember that you must update your 9-1-1 information if you move your device to a different location, travel in Canada with your Home Phone service, and if you add a new line to your account. Unless prohibited by law in your jurisdiction, Comwave believes that knowing more about you will enable us to serve you better. Specific LNP instructions are listed in the LNP web page under "My Account". The contract expired after 3 years and I - Answered by a verified Lawyer. The $1000 fee was included in the contract as an early termination fee which is fine . While using the Service, the Customer may not: (a) post, transmit or otherwise distribute information or encourage conduct that would constitute a criminal offense or give rise to civil liability, or otherwise use the Service in a manner which is contrary to law or would serve to restrict or inhibit any other user from using or enjoying the Service or the Internet; (b) post or transmit messages constituting spam, which includes but is not limited to unsolicited e-mail messages, inappropriate postings to news groups, false commercial messages, mail bombing or any other abuse of e-mail or news group servers; (c) post or transmit any information or software which contains a virus, cancelbot, trojan horse, worm or other harmful or disruptive component; (d) upload or download, post, publish, retrieve, transmit, or otherwise reproduce, distribute or provide access to information, software or other material which: (i) is confidential or is protected by copyright or other intellectual property rights, without prior authorization from the rights holder(s); (ii) is defamatory, obscene, child pornography or hate literature; or (iii) constitutes invasion of privacy, appropriation of personality, or unauthorized linking or framing; (e) use the Service for an unattended automated operation; (f) engage in account sharing, including, without limitation, permitting third parties to use your Service account and password; or. (c) Where the Services are cancelled, either by the Subscriber or by Comwave as provided herein, and there is an undisputed credit balance on the Subscriber's account, the Subscriber may require that it be refunded to the Subscriber and Comwave reserves the right to charge a reasonable processing fee in connection with issuing refunds.

In obtaining consent, Comwave will use reasonable efforts to ensure that a Customer is advised of the identified purposes for which personal information collected will be used or disclosed. Comwave may also change or alter its packages and prices to offset costs and terms from content and network providers. throughput or speed). Comwave offers on its VoIP service a form of 9-1-1 Dialing service (9-1-1 Dialing) that is similar to traditional 9-1-1 (9-1-1) service but has some important differences and limitations when compared with enhanced 9-1-1 Dialing service (E9-1-1) available in most locations in conjunction with traditional telephone service. Comwave therefore recommends that the Service not be used for the transmission of confidential information. If the calling plan includes only one country or service that is being removed by Comwave, Subscriber may terminate the agreement without further liability. Internet Service is provided on a Best Efforts basis. The use of services or products by a Customer or the acceptance of employment by an employee will be considered implied consent to collect, use and disclose personal information for all identified purposes. Accordingly, your computer equipment may cease to be adequate to access and use the Service. (d) The Subscriber agrees to indemnify and hold harmless Comwave against all claims, including fees and expenses of counsel, resulting from the Subscriber's use (or the use by others with the Subscriber's explicit or implicit consent) of the Services, the Subscriber's codes, facilities or equipment, which cause direct or indirect damage or harm to another party or to the property of another. Abuses of the network with excessive usage as solely determined by Comwave, and after notice from Comwave, may result in either the Customer being transferred to one of Comwaves metred usage plans or the suspension or termination of service, in which case the Customer remains obligated to pay amounts owed for any remainder of a contract period. The call center operator will confirm your location information and then transfer your 9-1-1 call to the emergency response center nearest your location. #41 GoodFellaz Deal Fanatic Jun 24, 2015 7741 posts 2574 upvotes 0 downvotes Alboracer wrote: I need help. Comwave shall make readily available to Customers and employees specific information about its policies and practices relating to the management of personal information. The person or persons accountable for compliance with this privacy policy may seek external advice where appropriate before providing a final response to individual complaints. comwave cancellation fee. I convinced her to switch to FPL and started the porting process. Les parties aux prsents confirment leur volont que la Convention relative aux services de voix soit rdige en langue anglaise seulement. In certain circumstances, consent with respect to use or disclosure may be sought after the information has been collected but before use (for example, when Comwave wants to use information for a purpose other than those identified above). Do not hang up unless told directly to do so and if disconnected, you should dial 9-1-1 again. You may not cancel Comwave Internet without incurring cancellation fees for ComwaveTV and Internet. March 19, 2018 - Invoice in the amount of $315.38 was sent via email. Returns cannot be processed without an RA number from Comwave. After the Trial Period the Subscriber is deemed to have accepted the Trial Equipment, and contract obligations. In any event, the Privacy Officer will make reasonable efforts to resolve all such complaints within 30 days of receipt of the initial complaint. Where Comwave has determined that the problem is not the fault of Comwave but rather with the Subscriber, his equipment, Internet, phone lines, connectivity and the like, then ECF shall apply. Local laws may apply in some jurisdictions. State your case your likes, dislikes, shortcomings, etc. When information is being collected for the detection and prevention of fraud or for law enforcement, seeking the consent of the individual might defeat the purpose of collecting the information. Upon request, Comwave will inform an individual whether or not the organization holds personal information about the individual, and will provide that individual with a reasonable opportunity to review any personal information which Comwave may possess about the individual. This includes (without being limited to) pay-per-use, video on demand and/or other fees according to the rate in effect at the time of usage. (xiv) uses or permits others to use the service for commercial or business use. Users will not post any Usenet or other newsgroup, forum, email mailing list or other similar group or list articles which are off-topic according to the charter or other owned-published FAQ or description of the group or list. Comwave Internet Traffic Management continuously monitors our network. Comwave cannot guarantee privacy. Comwave reserves the right to deem Internet unavailable to you at any time. Account and password protection will be your responsibility. Comwave will inform the individual of the implications of such withdrawal. This notification includes moves, regardless of whether your phone number changes. These contracts do have Early Termination Fees, which is typically a formula calculated by the provider itself. This despite the stated policy that the cancellation fee maximum is $200; and small print that says poor quality and lack of service are no grounds for termination! throughput or speed). The current exchange rate is listed at www.comwave.net/terms/fx, 2.03 Charges will commence as of the Activation Date of the Service(s). When congestion is detected, Comwave Internet Traffic Management assigns higher priority levels to time-sensitive and priority Internet traffic like VoIP, video streaming and gaming to ensure that they are not swamped by the traffic of very resource-intensive (but not very time-sensitive) applications like file downloads and peer-to-peer traffic. (b) post or transmit messages constituting "spam", which includes but is not limited to unsolicited e-mail messages, inappropriate postings to news groups, false commercial messages, mail bombing or any other abuse of e-mail or news group servers; In addition, Comwave reserves at all times, all rights and remedies available to it with respect to such activities at law or in equity. If a change in your local service is requested from your local phone or cable company, it is your responsibility to advise us of the changes, as this could affect the Services you obtain from us (unless you subscribe to services on a dry loop). Hi all, I have a friend who uses Comwave for their home phone (VoIP). You agree not to use our Service for an illegal purpose, violating any law, making annoying or offensive calls, or interfering with other Subscribers' Service.

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